IT SUPPORT

Maximize business uptime and efficiency with our complete package of IT Support & Managed Services

Call our team today on 01244 851 866 and ask about our Support Package

Choosing the right IT Support Team is critical to getting the service you deserve

CNS IT Support & Managed Services go beyond basic support to provide companies with IT stability, security, and efficiency.

All our tailored packages of IT Support & Managed Services have the following critical elements required for an efficient, reliable & secure IT System.

What’s Included ?

Priority Support Helpdesk

Enjoy the benefit of unlimited priority support from our team of 3rd line level experts. These are the people you want to be speaking to if you’ve got a problem. They are technically trained, experienced, and knowledgeable. Whatever the issue is, they’ll be able to fix it, and if they can’t, you’ll get an on-site visit.

Microsoft 365 Services & Support

Cloud Services are implemented and managed to target efficiency within your business.

Low Cost 365 Licenses

CNS can provide reduced cost licenses for all your cloud applications through our long-standing partnerships with quality suppliers.

Cyber Security

Don’t fall at the first hurdle. CNS specialises in helping local businesses to avoid many of the pitfalls of a cyber-attack through basic processes which can protect your business.

We manage your network gateway, provide spam filtering services, anti-virus, anti-malware and patch management for all your desktops & laptops – as standard.

Full Network Maintenance

We manage and maintain your critical network infrastructure, servers, network switches, UPS, WIFI, internet connection, and more.

Unlimited 365 Backup

CNS provide unlimited backup of your 365 data; You can only restore a deleted mailbox in Microsoft 365 within 30 days. Once deleted any personal SharePoint Site and OneDrive account is also deleted.

IT Automation

We monitor your systems and security 24/7. We proactively remediate or alert you when problems arise.

IT Consulting & Strategy

Following an initial audit, we will make recommendations when required with regards to IT stability, security, and efficiency. We will then meet with you on a regular basis to ensure your systems are up to date and secure.

Procurement

Operating since 2006 with trusted suppliers, CNS will use our experience to help choose, provide and configure the correct equipment for the job in hand.

CNS will look to standardise your equipment benefitting your company when compliance is required.

Documentation & Inventory

We document your entire IT inventory, allowing us to quickly remediate issues and to help you manage your technology.

Find out how you organisation can thrive

Request a free consultation for IT Support & Managed Services

“Working with CNS is like having our own IT department without the expense. They are honest, reliable, responsive and make recommendations that are easy to implement and cause minimal disruption to our staff.

I also love how open and creative they are when using new technologies to help us maximise our efficiency while feeling secure about the protection of our data.

I would highly recommend CNS”

Pete Kitchin
MD – C&C Catering Equipment

Our 4-step approach

Our years of experience have taught us that customers require a tailored package of services that address their individual needs. Many, many years of experience have given us a unique insight into the requirements of our highly valued customers.

Development of our 4-step approach has allowed us to provide the high level of services that our customers now expect.

Assessment
Assess, Identify & Fix
To improve your IT, we need to assess what you have, identify any current issues and put forward a plan to fix them.

 

Our engineers will audit your current IT systems and put forward a tailored package of IT Support & Managed Services in order to move you in the right direction as soon as possible.
 

 

We will implement a tested suite of technology and products that will help to standardise your equipment, install a basic element of security and introduce a critical 3-step backup solution to protect you from data loss & provide disaster recovery.

 

Recommendation
Look to improve

Ongoing analysis of your IT Systems will help our highly skilled engineers to provide recommendations to help improve all areas of your IT Systems.

Network infrastructure, connectivity, hardware, cloud solutions, everything will be looked at and options which are specifically designed for your business will be put forward.

Providing discount on services, payment plan options on projects to help with your cashflow and providing lower cost licensing options are all provided to help you move your IT Systems forward.

Support
Maintain & Support

We manage and maintain your critical network infrastructure, servers, network switches, UPS, WIFI, internet connection, and more.

Software licenses are provided & managed as part of your IT Support & Managed Services Package

We manage your network gateway, provide spam filtering services, anti-virus, anti-malware and patch management for all your desktops & laptops.

CNS provide unlimited backup of your 365 data; You can only restore a deleted mailbox in Microsoft 365 within 30 days.

Helpdesk
Priority Support Helpdesk

Enjoy the benefit of unlimited priority support from our team of 3rd line level experts. These are the people you want to be speaking to if you’ve got a problem. They’re technically trained, experienced, and knowledgeable.
Whatever the issue is, they’ll be able to fix it, and if they can’t, you’ll get an on-site visit.

What You Can Expect

  • Our specialist team of experienced engineers are all 3rd Line Level, these are the people you want to be speaking to if you’ve got a problem
  • Unlimited on-demand remote support from our qualified, dedicated team of experts during business hours
  • 60 seconds or less response time to support requests – eliminating any communications delays
  • Expert on-site technicians if the issue can not be resolved remotely
  • Quick, efficient, and thorough solutions to IT questions and troubleshooting reque Save sts
  • An almost 100% remote resolution rate – reducing unnecessary downtime

Benefits of working with CNS IT Limited

Best of breed solutions

During the tendering and on boarding process we complete a free in-depth audit of your systems and setup. You’ll have access to our comprehensive range of industry leading solutions to help standardise across your IT systems, helping to drive increased efficiency, productivity and long-term success.

Support Tools

We have mature processes built in accordance with industry compliance. Services are delivered using a suite of best-in-class IT Service Management, IT Support, Remote Monitoring and Management and Support Tools, providing the best customer experience possible. 

Procurement

Operating since 2006 with trusted suppliers we use our experience to help choose, provide and configure the correct equipment for the job in hand.

We look to standardise your equipment benefitting your company when compliance is required.

IT Support Packages

We’re always transparent about our prices. There are no hidden fees with our IT Support Packages, so you’ll never have any unpleasant surprises. You only pay for what you need, and our fixed fee pricing model helps your cash-flow and financial planning.

Discount on services

We are constantly offering discounts on our IT Support Packages, continuing to offer savings on additional services such as new installations and upgrades and for complex projects such as major system roll outs and office relocations.

Low Cost 365 Licenses

We can provide reduced cost licenses for all your cloud applications through our long-standing partnerships with quality suppliers.

Managed IT Support Helpdesk – Business as Usual (BAU)

Our primary focus is to provide Managed IT Services that enable you to focus on your business without having to worry about your IT.

However, when you do need extra support with day-to-day IT issues, our service desk staff are on hand to respond quickly with high-level expert advice.

Priority Support Helpdesk

Enjoy the benefit of unlimited priority support from our team of 3rd line level experts. These are the people you really want to be speaking to if you’ve got a problem. They’re more technically trained, experienced, and knowledgeable. Whatever the issue is, they’ll probably be able to fix it, and if they can’t, you’ll get an on-site visit.

What you can Expect

  • Our specialist team of experienced engineers are all 3rd Line Level, these are the people you really want to be speaking to if you’ve got a problem
  • Unlimited on-demand remote support from our qualified, dedicated team of experts during business hours
  • 60 seconds or less response time to support requests – eliminating any communications delays
  • Expert on-site technicians if the issue can’t be resolved remotely
  • Quick, efficient, and thorough solutions to IT questions and troubleshooting requests
  • An almost 100% remote resolution rate – reducing unnecessary downtime

Contact CNS for a tailored package of IT Support

Discover more ways in which we can help you

Why work with us?

Our customers are our number 1 priority and we strive to deliver them a service experience second to none.

Team

Enjoy unlimited priority support from our team of 3rd line level experts.

These are the people you want to be speaking to if you’ve got a problem. They are technically trained, experienced, and knowledgeable. Whatever the issue is, they will be able to fix it, and if they can’t, you’ll get an on-site visit.

Longevity

CNS have been providing 1st Class IT Support since 2006.

We recently invested in our own state of the art building, providing stability for the company and a platform to continue our business growth.

Our family atmosphere, encouraging surroundings and great people keeps our valued Team together.

Mature Services & Processes

We have invested heavily in industry-leading systems so you don’t have to.

Best-in-class IT Service Management, IT Support, Remote Monitoring, Backup & Disaster Recovery, Security & Support Tools, provide our customers with the best services and processes available.

Competitive costs

CNS pass on reduced rates for Microsoft Licenses, Anti-virus & Anti-malware products, Routing Equipment & Secure Backup Solutions gained through long term partnerships with quality suppliers.

Our IT Support & Managed Services Packages include the critical elements required for IT stability, security, and efficiency at a cost-effective price.

We only partner with the best

Arrange a FREE IT Audit

Or contact us to discuss your needs further by calling
01244 851 866 to speak to a CNS IT specialist.